Last updated: 8 September 2025
1. Introduction
IQ Homeopathy (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
This website, including the Materia Medica and practitioner directory, is provided for educational and informational purposes only. Please read our Disclaimer and Terms and Conditions as they form part of this Privacy Policy.
We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. This website is operated from the United Kingdom but is accessible worldwide.
2. Information we collect
We may collect the following types of personal data:
- Contact information: name, email address, phone number, and postal address.
- Account information: username, password, and other registration details.
- Communication records: correspondence sent to us via email, contact forms, or messaging systems.
- Usage data: pages visited, features used, IP address, browser type, and device information.
- Consent records: if you access certain sections (such as the Materia Medica) that require a click-to-agree disclaimer, we may store your acknowledgement.
3. How we collect your information
We collect personal data when you:
- Register for an account on our website.
- Submit forms or interact with our communication tools.
- Subscribe to our newsletter.
- Post content such as comments or reviews.
- Browse our website (cookies and analytics tools).
4. How we use your information
We process your personal data for the following purposes:
- To provide, maintain, and improve our website and services.
- To respond to your inquiries and provide customer support.
- To send you newsletters or other information you have requested.
- To comply with legal obligations.
- To maintain security and prevent fraud.
- To record your consent where required (e.g., acknowledgement of disclaimers).
We do not sell, rent, or trade your personal information to third parties.
5. Educational and non-medical use
All information you provide is handled in accordance with this Privacy Policy. Any content you read or interact with on this website, including the Materia Medica, is for educational purposes only and not intended as medical advice.
6. Legal basis for processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
- Your consent (e.g., signing up for a newsletter).
- Performance of a contract (e.g., providing you with directory listing services).
- Compliance with legal obligations.
- Legitimate interests (e.g., improving website functionality).
7. Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Cookies and tracking technologies
We use cookies and similar technologies to improve website performance and user experience. For more details, please refer to our Cookie Policy.
9. Third-party services
We may use third-party service providers to help operate our website (e.g., analytics tools, payment processors). These providers have access to personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
We are not responsible for the privacy practices of third-party websites linked from our site.
10. Data security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
11. Your rights under UK GDPR
You have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Restrict processing of your personal data.
- Data portability.
- Withdraw consent at any time (where applicable).
If you wish to exercise any of these rights, please contact us using the details below.
12. International data transfers
Although our website is accessible worldwide, all data is processed and stored in compliance with UK data protection laws. If your data is transferred outside the UK, we will ensure appropriate safeguards are in place.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Any updates will take effect immediately upon being posted.
14. Contact information
If you have questions about this Privacy Policy or how we handle your data, please contact us via our Contact Page.